1. Log into the admin portal.
Head to cloudphone.one, enter your email address as your username, and enter the password that was just emailed to you. Follow the instructions to change your password when prompted. When done, log into the admin portal. If you are unable to log in, please open a ticket with our support team via the contacts points listed in our How to Get Support for CloudPhone.ONE article.
Head to cloudphone.one, enter your email address as your username, and enter the password that was just emailed to you. Follow the instructions to change your password when prompted. When done, log into the admin portal. If you are unable to log in, please open a ticket with our support team via the contacts points listed in our How to Get Support for CloudPhone.ONE article.
2. Activate your softphone app.
Your brand new phone system comes complete with phone number and extension automatically set up for you. Now you just need to install our softphone app. Please follow the steps in our Installing and Activating Softphone Apps article to open your extension, and send yourself a softphone setup email. When you receive the email, follow the instructions to install and activate the softphone app on the platform of your choice.
Your brand new phone system comes complete with phone number and extension automatically set up for you. Now you just need to install our softphone app. Please follow the steps in our Installing and Activating Softphone Apps article to open your extension, and send yourself a softphone setup email. When you receive the email, follow the instructions to install and activate the softphone app on the platform of your choice.
3. Test it out!
You should now be able to make and receive calls, as well and send and receive SMS messages, through our softphone app. Our knowledge base has lots of helpful articles on how to use the features of our softphone. We recommend you start at the Quick Start - Overview of Features and Functions article to help understand the phone system admin portal, and that you review the Getting to Know the Desktop Softphone App article to help acclimate you to the softphone app.
From here you may wish to add more team members (Adding a New Extension), add new phone numbers (Adding a Phone Number), or check out any other part of this knowledge base for help understanding phone system functions and softphone features.
If you ever need support, don't ever hesitate to reach our via any of the contact methods listed on our How to Get Support for CloudPhone.ONE article. Support is included with your subscription. Our technicians. will assist you with making changes to your call flows or extension settings at no charge.