How to Get Support for CloudPhone.ONE

    Please get in touch with our team any time you need. We're happy to help resolve any technical issues you may be having, teach you how to manage the functions you need, or work with you to figure out a way to make your call flows better match your business. Please do not ever hesitate to reach out for help or advice. 

    Low Priority Issues - Email support@onswitchit.ca  
    Use when you are experiencing a minor technical issue, need a change made to your call flow, need your greetings updated, or similar kinds of tasks that do not have urgent deadlines. 

    High Priority Issues - Call 1 (844) 464-9008 option 3
    Use when a technical problem is preventing you from doing your job. 

    Escalations - Email our Service Manager (Eleanor) at eleanor@onswitchit.ca or Call 1 (844) 464-9008 x223
    Use for urgent issues, such as security concerns, or when an open service ticket does not seem to be moving forward. 

    After Hours - Emergencies Only - Call 1 (844) 464-9008 option 3
    Use outside of business hours to receive support for critical outages.
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