You must be logged into the CloudPhone.ONE admin panel to follow the steps in this article. If you need assistance logging in, please see the Logging Into the Admin Portal article.
When an extension is created or updated, the team member for that extension receives a self setup email for their softphone apps. The email contains a link to the installers page (CloudPhone.ONE Apps), and a link to the user's personal setup page.
To re-send the setup email to an existing user, open the extension for editing under Configuration > Extensions> ((Extension Name)). Scroll down to the Web User Panel and Switchboard section. Click the Generate button, select the Send button., then scroll to the bottom of the page and click the Save button. If you are prompted about refreshing the extension, click Yes.
End users should follow the steps in the setup email they received. Once the app is installed, they simply need to open their setup link, then tap, scan, or click the QR code. The app will configure itself automatically after that.