Connecting a New Store (Managed Hardware - Express Setup Kit)

    When hardware ships to a new store, it is pre-configured. The hardware will only need to be plugged once your port date arrives in order to complete your setup. With our express setup kit, only a single cable needs to be connected to your network. 

    Please keep the following in mind when setting up hardware at a new location.

    Things to Keep in Mind
    =====================

    Timing
    • Ports will be scheduled for Monday or Tuesday mornings at 10:00am local time for the store, unless otherwise requested
    • Hardware should be installed no later than 9:00am local time for the store 

    Networking Requirements
    • New hardware packages are fully wireless, phones only require a power plug (they do not need ethernet wiring)
    • If you have existing ethernet wiring you would like to use, the supplied VPN router has ports to allow up to 4 phones to connect. The store will be responsible for connecting the ethernet cables/moving the cables from your old network switch. Please note that sharing cabling with Pulse terminals is not supported.

    Instructions for Connecting Equipment

    ===================================
    When ready to connect new equipment, please follow these steps:
    1. Unpack the Unifi Express router. 
    2. Connect the included ethernet cable to the internet port (blue globe icon) on the Express router. 
    3. Connect the other end of the ethernet cable to port 2 on the CRC-managed Cisco Meraki router. 
    4. Plug the Express router into power using the included power adapter.
    5. Wait 2 minutes. 
    6. Plug phones into power. 
    Your phones will be able to make outbound calls immediately. 

    Inbound calls will not route through to the store until the port has completed. An OnSwitch technician will reply to the porting ticket to confirm that the port has completed. Please test inbound calling to your store, and ensure that all phones ring correctly once porting has completed. 
    Published