High Level Features
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Location Independent | If you have wifi, mobile data, or even just the ability to receive calls on your mobile or landline, you can connect to CloudPhone.ONE to make and receive calls.
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Device Agnostic | Use a mix of hardware phones, desktop softphone apps, mobile softphone apps, and mobile forwarding to let your team receive calls in the way that works best for each individual team member.
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Advanced Call Routing | Route calls to different team members, menus, or mailboxes based on the time of the call, the day of the week, the date, the caller ID number of the caller, or pretty much anything else you can think of.
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Blacklist Telemarketers and Scammers | Use our Admin Portal or a feature code to add numbers to your company-wide blacklist. Callers on the blacklist won't even be able to leave you a voicemail.
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Stop Losing Callers | Create multiple levels of queues to ensure every call gets answered. Setup email notifications for callers who abandon their place in the queue before their call is answered. Setup queue call backs so that customers don't have to wait on-hold. View advanced statistics to see when calls are going unanswered, and who isn't answering them.
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Record All Calls From All Devices | All inbound and outbound calls can be recorded, no matter which device is used to make or answer the call. Call recordings can be accessed online through the CloudPhone.ONE Admin Portal. Recordings are stored for 1 year by default. If needed, recording storage length can be updated to keep recordings for up to 10 years.
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Outbound Call Campaigns | Upload a CSV of your contact list, and let the system auto-dial for you. For shared leads, a call campaign can automatically distribute calls to your sales team. A built-in Do Not Call list ensures your team stays compliant with Do Not Call requests.
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CRM Integrations | Our softphone apps natively supports click-to-call integration, providing out of the box integration for many popular CRM suites. For inbound calls, CloudPhone.ONE can let your CRM system know who is calling, and pop open the customer's file on-screen for the agent who answered.
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Emergency Planning | Create complex call flows as part of business continuity planning and disaster recovery planning. Automatically fail over to the right locations during emergencies, power outages, and network outages without manual intervention. Focus on your team and your customers during an emergency, not how you reach them.
- Statistics | Both high level and detailed stats are available to help with capacity planning, quality control, and performance metrics.