Your unavailable message is played to a caller if they land at your voicemail while you are not already on a call.
Recording Your Busy Message
- From your CloudPhone.ONE app or phone device, dial *97.
- Enter your PIN when prompted.
- Press 0 for Mailbox Options.
- Press 2 to Record Your Busy Message.
- After you hear the beep/tone, say your greeting.
As an example, a Busy Message might say, "You have reached the voicemail for Jane Smith. I am currently on the line with another customer. Please leave me a message with your name, phone number, and a brief reason for your call. I will return your call as soon as possible. "
- Press the pound (#) key.
- Press 2 to Listen to Your New Busy Greeting.
- If you are satisfied with the recording, press 1 to Save Your Greeting.
OR
To re-record your greeting, press 3 to Record Your Busy Greeting Again. - Once your busy greeting is saved, hang up your call.
Recording Your Unavailable Message
- From your CloudPhone.ONE app or phone device, dial *97.
- Enter your PIN when prompted.
- Press 0 for Mailbox Options.
- Press 1 to Record Your Unavailable Message.
- After you hear the beep/tone, say your greeting.
As an example, an Unavailable Message might say, "You have reached the voicemail for Jane Smith. I am currently not at my desk. Please leave me a message with your name, phone number, and a brief reason for your call. I will return your call as soon as possible."
- Press the pound (#) key.
- Press 2 to Listen to Your New Unavailable Greeting.
- If you are satisfied with the recording, press 1 to Save Your Greeting.
OR
To re-record your greeting, press 3 to Record Your Unavailable Greeting Again. - Once your busy greeting is saved, hang up your call.